These Terms and Conditions form an integral part of the contract for the supply of services for gaming between the company TANGELO GAMES SPAIN S.L.U, with registered office in Amigó 11, 1st Floor 08021 Barcelona (España) and registered in the Barcelona Companies Registry in volume 42.669, book 130, page B-413.720 and you, the Customer.
Our games.
The games do not offer "real money gambling" or an opportunity to win real money or prizes.
Practice or success at social casino gaming does not imply future success at "real money gambling."
Ownership of the Platform
This website (including the mobile application(s) of Tangelo Games) is owned by the company TANGELO GAMES SPAIN S.L.U, hereinafter referred to as the Platform
The business registry and identification of the company are as follows:
It is registered in the Barcelona Companies Registry in volume 42.669, book 130, page B-413.720.
Object and scope of application
The use of the Platform entails full and express acceptance of the conditions set forth herein, without prejudice to those specific conditions that may apply to certain specific services offered through the Platform.
The access to the Platform, either directly or through a domain name that redirects to this website, means the visitor is considered a user that accepts all the conditions laid down in this document, and this party will be responsible for periodic review of the conditions.
The obligations, rights and conditions laid down in this document are governed by Spanish laws.
Access to the Platform
The Access to the Platform is only permitted for those over the age of 18
The services and products contained on the Platform may need to be contracted beforehand and be subject to payment of a sum, which will be specified in the contracting conditions prior to payment.
The User hereby undertakes to use the Platform in accordance with the law and with these General Conditions. The User is likewise bound to refrain from using the Platform for unlawful purposes or contrary to the provisions laid down in the General Conditions.
On using the services, the User hereby declares their agreement with these General Conditions and undertakes not to transfer, disseminate or provide third parties with any kind of material through the services rendered by the Platform that in any way infringes current legislation.
In case the User accesses the Platform through Facebook, the User agrees to these Terms and Conditions of Use and the Privacy Policy of Facebook.
Breach of the terms set forth in these general conditions could lead to suspension or even cancellation of the User's account.
Responsible gaming
This Platform wants to provide the User with an entertaining and rewarding experience and would therefore make a series of recommendations for Users, which we ask you to read carefully:
Prevent anyone to access your user account.
The games are of an entertainment nature; they are not a means of making money and you should bear that in mind when playing.
Keep the details of your account and password in a safe place and do not reveal them at any time.
This Platform wants to help you. If at any time you feel you have lost the ability to control your gaming, you can request Voluntary Self-exclusion. In this event, we will cancel your user account and prevent registration through your e-mail account. This request must be channelled through the following e-mail address:: support@tangelogames.com
Use of the Platform, Products and/or Services is subject to full adherence with our internal codes of conduct as detailed below
Names. You can understand that certain player names can be inappropriate to play on this community. Among them, the names that have the following connotations or include:
Insults or swear words
Pedophilia
Racial or ethnic
Sex, pornography or sexual orientation
Obscene or tasteless
Politics or national
Harassment of third parties
Illegal activities
Other Actions. The following actions, inter alia, are prohibited:
Assuming the identity of a third party including by way of impersonation
Using the Platform, Products and/or Services for an illegal / unlawful purpose
Defaming any third party and/or disseminating libelous and/or obscene tortious, abusive content about a third party
Ridiculing, mocking, disparaging, intimidating, promoting violence against any third party;
Distributing in or through the Platform, Products and/or Services any type of software designed to cause damage, use any bugs, cookies, crawlers, spiders, scrapers or other similar devices
Trolling;
Collecting or storing personal data about third parties
Reverse engineering of the Platform, Products and/or Services
Use of the Platform, Products and/or Services for any commercial purposes
The modification of user experience and/or the use of any software enabling the attainment of an unfair advantage
Misappropriating third party intellectual property rights.
Pictures. Without derogating from any of the above prohibited actions, do not upload pictures that violate the author's right or that contain:
Nakedness or pornography
Offensive, obscene tortious, abusive gestures or language
Explicit violence
Political or religious symbols
Tasteless contents or that disrespect other players
Xenophobia, racism or lack of respect to a group or nationality
Chat. Without derogating from any of the above prohibited actions, some kinds of behavior on chat are considered inappropriate and prohibited:
Insult, harass, or use obscene, tortious, abusive, language
Write the same message repeatedly (flooding) an/or sending junk messaging and/or trolling
Spamming other users
If an Account does not obey these rules, it can be changed (as to eliminate the offense) and/or cancelled without notice. As a general rule, please notify the Company on any prohibited activity you encounter while using the Platform, Products and/or Services.
Conditions of registration and participation on the Platform
Only natural persons can register to this Platform.
To take part in some games and events it is necessary to have a minimum number of chips. There are several ways of obtaining these chips, such as purchasing them through different payment methods.
The activation of the account and keeping the account active may also be subject to certain conditions, which will be notified to the user at the time of formalising their registration.
When a user registers to the Platform, they expressly accept that take part voluntarily.
Right of refund (refund policy).
Users may ask for refund within fourteen (14) only if the used payment method supports refunds business days from the date of purchase of the chips.
The Web reserves the right to deny the right of withdrawal when this is exercised by the player in fraud or abuse of rights depending on the circumstances that may occur in each case.
The user to ask for refund must send an email to the address support@tangelogames.com indicating user name, contact details, date and method of payment used.
You may exercise the right of refund ONLY when the chips have NOT been consumed.
This Platform will process the return within a period of fourteen (14) days from the moment you refund request gets approved by TANGELO GAMES SPAIN S.L.U.
Some times we may request your ID data for security reasons or to verify the payments made. In these cases, we will need you to provide us with the correct details in order to perform the corresponding tasks. Failure to provide this information could lead to suspension or even cancellation of the account.
This Platform, only and exclusively will request the user's password when the user wants to block his account.
6.7 The user account shall be deactivated, if there is no activity on the same within a period of six months uninterrupted. TANGELO GAMES SPAIN S.L.U will be able to cancel and/or suspend the mentioned account eliminating in any case the virtual currency associated with the same account.
6.8. In case that, for any reason, TANGELO GAMES SPAIN S.L.U terminates its activity or transfers its assets to a different Company, the user shall keep the value of the acquired chips, without prejudice of TANGELO GAMES SPAIN S.L.U right to withdraw, suspend or cancel such chips acquired by the user as a result of a promotion, gift or prize awarded by the Platform.
6.9 Pursuant to the United States Court of Appeals for the Ninth Circuit ruling in Kater v. Churchill Downs on March 28, 2018, the Company will no longer offer games in the state of Washington. Customers that are located in the state of Washington will no longer be permitted to access their Account. The Company will still maintain these Accounts, and Customers will be permitted to access their Accounts when they are physically located outside the state of Washington and in another jurisdiction in which Tangelo operates.
6.10. Likewise, in the case the User participates in the internal chats of the Platform, he / she is informed that such conversations can be saved for the purpose of intervening in possible disputes or complaints that the company may have knowledge of.
6.11. Finally, the User is informed that in some cases moderators of the company may participate in public chats in order to control that these Conditions are respected.
Intellectual Property
The company referred to in these terms and conditions of use as company, is holder of the intellectual and industrial property rights, or has obtained the corresponding permits or licenses required for exploiting them, with regard to the domain name, the trademarks and distinctive emblems, the application and other works and inventions associated to the Platform and the technology associated to it, as well as with regard to its contents.
The contents of this Platform, including designs, games, text, avatars, images and source code (“Content”), are protected by international intellectual property rights.
The content may not be used, reproduced, copied or transmitted in any way whatsoever without the explicit permission from the owner.
The rights over the contents, answers and comments entered by users belong to their authors. This Platform is not liable for the opinions issued by the authors of these contents.
Third-party trademarks that may appear on the Platform belong to their owners.
Cookies
8.1. The user hereby authorises the Platform to storage and recover data on their browser by using cookies, which are necessary to manage the user's session, keep the user's preferences or retrieve statistic information, among others.
Data protection and non-disclosure
9.1. The treatment of personal data will be governed by the provisions of the privacy policy.
Indemnification
10.1. By downloading, installing, using or uninstalling our games or necessary software, you hereby agree to, at your own expense, indemnify, defend and hold harmless licensor, its parents, subsidiaries and affiliates, its business partners, the third party suppliers, and its and their respective directors, officers, employees and agents (the "indemnified parties"), from and against any and all losses, damages, injuries, causes of action, claims, demands and expenses, including legal fees and expenses, of whatever kind or nature arising out of, relating to or resulting from any claim against such indemnified parties or any one of them, arising from or relating to (i) any breach by you of this eula; or (ii) your download, installation, use or uninstallation of the games, including, without limitation, any claim of personal injury (including death), injury to reputation, violation of privacy, or damage to tangible property or data (including loss of property or loss of use of tangible property or data).